Frequently Asked Questions

Got a question about IELTS? Find the answer right here with our Frequently Asked Questions.

How do I book my IELTS test?

Booking your IELTS test is easy. Locate your closest New Zealand IELTS Test Centre here. Once you find an IELTS Test Centre and a test date that suits you, follow the steps to book your test. You will need your passport handy to enter your identification details. If you have any difficulty booking your test, please contact the team at IELTS Customer Support who can assist with completing your booking.

I have a special requirement. How can you help?

Yes, we can help! If you require special assistance due to a disability or special condition, we may be able to make a special arrangement for your IELTS test. Special requirements may include:

  • Braille papers
  • Special Listening CD with necessary stops and pauses
  • Lip-reading version of the Listening test
  • Enlarged print
  • Speaking task cards

Please contact your Test Centre as soon as possible to discuss your options. If you have special medical needs, you must present a medical document from your doctor that is no more than 2 years old. You can read more information about special requirements here.

How do I prepare for the IELTS test?

Preparing for IELTS can be a daunting experience, but don’t worry – we have you covered! IDP Education offers a full suite of official IELTS preparation materials for all levels of English. View the full suite of learning materials and IELTS preparation here.

Will I take all test components on the same day?

Whether or not you take all the components (Speaking, Writing, Reading and Listening) of your IELTS test on the same day or not will depend on where you sit your test. Please check with your Test Centre for details about how they deliver IELTS. Locate your Test Centre details here.

How do I request a refund or test date transfer?

If you wish to request a refund, or transfer your test date, you must contact your Test Centre as soon as possible. Your Test Centre will advise on the process and any administration costs to complete the refund of transfer. Locate your Test Centre details here.

Can I re-sit the test?

Yes, you may re-sit the IELTS test if you do not achieve your desired test result. Before you re-sit the test, we encourage you to pause, reflect and prepare. Take a moment to consider your IELTS preparation – have you done enough to increase your band score if you re-sit the test? View our IELTS preparation materials here.

I have an accent – will that impact my test result?

IELTS is an international test, and we accept your accent wherever in the world you’re from. When you sit your Speaking test, remember that your pronunciation is important – however, you will not lose marks for speaking with an accent. A variety of accents will also be used during the Listening test.

When will I receive my IELTS test results?

If you have done a computer-delivered IELTS test, your results will usually be released between 5-7 days. Your results will be made available online from 6pm AEST, the day your results have been released.

For paper-based IELTS tests, your results will be released 13 calendar days after you sit your test. Your results will be made available online from 6pm AEST, 13 calendar days after you sit the test.

It will depend on which IELTS Test Centre you sit your test with how you receive your results. Some Test Centres may allow you to collect your results, however, please check with your Test Centre first. Your Test Report Form (TRF) will be mailed to the postal address and you should receive this within 5 days of postage.

How do I request a re-mark?

You may request a test remark by applying for an Enquiry on Results with your Test Centre, within six weeks of sitting your test. Please contact the team at IELTS Customer Service for more information.

If I sit IELTS in a different country, will it be easier?

IELTS is an international test, and every version of the test is the same level of difficulty, no matter where in the world you take the test. We suggest you take the test wherever you feel most at ease, and select a Test Centre that suits you. Use the New Zealand Test Centre search to browse Test Centres in your city based on your needs (close to public transport, small test rooms etc.).

How is IELTS marked?

Unlike other English tests, the IELTS test relies on human input to assess your English. There is, however, a firm structure and process around this to ensure the marking is consistent no matter where in the world you take your IELTS. A minimum of two expert markers look at your writing and they follow detailed assessment criteria that dictate how they must grade your skills. There is also a strict monitoring process in place to further ensure marking quality and consistency, as well as ongoing training provided to our examiners, globally. For more information about marking and band scores click here.

Is there room for human error in the marking process?

We see the human aspects of IELTS as being equally reliable as a computer-based test and in some cases even advantageous to you as a test taker. In the IELTS Speaking test, for example, the examiner is listening to your level of skill, and will adjust the level of difficulty of the questions to enable you to best demonstrate your ability. They can adjust their pace to suit you, and you can ask them to clarify or repeat a question. While you are responding, there is no limit or pressure, waiting to cut you off. These are aspects of IELTS that are not part of other English tests.

I'm from an English-speaking background. Do I still need to prepare for IELTS?

We strongly recommend that even if you come from an English-speaking background, you prepare for the IELTS test and become familiar with the test format. Knowing what to expect on test day is essential, and if you are not familiar with the test you may make avoidable mistakes. We also recommend you become familiar with the assessment criteria to fully understand how the examiner will mark your test. Download IELTS Support Tools to help you get ready for test day.

Any other questions?

The IELTS Customer Support team is here to help you succeed. We are online Monday to Friday, from 8:00am to 8:00pm and Saturday from 11:00am – 5:00pm. Complete the contact form and we’ll answer your enquiry within one business day. Alternatively, please contact us via live chat during our business hours.

You can also contact your test centre. The contact details of your closest test centre can be found here.