Covid-19 – New Zealand updates and resources

Covid-19 update

Last updated: Monday 20 September 2020

We want to give you timely and up to date information about IELTS and Covid-19 restrictions. As of 11.59pm on Monday 21 September, all of New Zealand (except Auckland) is at Level 1 restrictions. Auckland will move to Alert Level 2 with no extra restrictions at 11:59pm on Wednesday 23 September. This means people in Auckland will be able to attend social gatherings in groups of up to 100 people.

Test centres in an Alert Level 1 and 2 area may operate in a restricted manner, ensuring that all Covid-19 requirements are being met. Read more about what to expect on test day here. Please check your test centres calendar for the next available tests in September and October.

If you are sick or in quarantine, please contact us via the form below or Live Chat to arrange an immediate transfer or refund of your test.

Covid-19 restrictions for Auckland

Auckland returns to Alert Level 2 with no further restrictions from 11:59pm on Wednesday 23 September. Check the official information from the New Zealand Government. Please remember, you legally must wear a face covering when travelling into, from or through Auckland on public transport or aircraft.

Booked an IELTS test in Auckland?

IELTS testing in Auckland has resumed from Monday 31 August. There are additional precautions in place to ensure the safety of our test takers, our staff and the wider community. If you have any questions, please contact us now. We’re happy to help.

Book a test in Auckland

Safety measures on test day

Take a closer look at some of the safety measures we have introduced to help keep you safe on test day during COVID-19.

Play video

Frequently Asked Questions

Is my IELTS test still on?
For all cities in New Zealand

The majority of IELTS test centres have started testing again. Please check your test centre’s calendar for any updates and upcoming test dates in September and October. If you are located in another country, please contact your test centre or visit information for our global test taker community for more updates.

Book IELTS in New Zealand

When is the next available IELTS test in Auckland?

We know the temporary suspension of IELTS testing in Auckland was inconvenient, especially if you need a test for work, study or migration. However, to protect the health and safety of everyone, the Government put certain restrictions in place. That also means restrictions on IELTS testing. If you need an IELTS test urgently, please check the booking calendar below.

At the moment, are testing again but with additional safety precautions, of course.

Book your next available IELTS test in Auckland

How can you practise while testing is suspended?

If your test has been suspended, we have prepared a few tools to help you use the time to improve your score.

Free online IELTS Masterclass

There are also a few other things you can do to position yourself to get your best score.

I cannot attend my test due to the restrictions, what can I do?

If you are unable to attend your scheduled IELTS test in New Zealand due to the travel ban or specific government restrictions, please contact your test centre or contact us online to arrange a full refund or test date transfer.

I am sick and cannot attend my IELTS test, what can I do?

If you are unable to attend your scheduled IELTS test in New Zealand due to sickness, please contact your test centre or contact us online to arrange a full refund or test date transfer.

You may be asked to complete a transfer/refund form and provide supporting documentation within two days after your test date. Your application will be reviewed by your test centre and you will be advised of the outcome.

What changes have IELTS put in place in response to Covid-19?

IELTS is closely monitoring the evolving Covid-19 situation.

In response, IELTS Australia has made the following changes:

  • All test takers in Australia are required to sign a declaration form regarding travel and quarantine before sitting their IELTS test
  • We are increasing the space between test takers in computer-delivered and paper-based testing
  • We are increasing the space between test takers and Speaking examiners
  • We are maintaining the cleanliness of our test centres and computer-delivered IELTS labs, including computers, desks and headphones
  • Test takers are permitted to wear face masks during their IELTS test
  • Speaking examiners are permitted to wear masks during the Speaking test

Contact IELTS Customer Support

If you would like to contact our customer support team to arrange a refund or transfer, please contact us via the form below or via Live Chat.

Complete your details and enquiry here

  • Test centre (or test city) if known
  • Date Format: DD dash MM dash YYYY
    Test date (if known)
  • Which IELTS test are you taking?
  • This field is for validation purposes and should be left unchanged.

Updates for international students

If you are an international student in New Zealand or travelling to New Zealand to commence your students, please find more information and resources from IDP: