Novel Coronavirus – New Zealand updates and resources

Novel Coronavirus updates

Last updated: Wednesday 19 February 2020

We understand some of our test takers may be affected by the New Zealand government’s recent decision to restrict travel between mainland China and New Zealand. We know this may be a stressful and confusing time, but we’re here to support you.

If you have been affected, please contact us via the form below or Live Chat to arrange a transfer or refund of your test.

IELTS testing in New Zealand

IELTS testing in New Zealand has not been affected, all test dates remain unchanged unless advised by your test centre.

Please note, if you have travelled from mainland China in the last 14 days, or have a cough, fever or have difficulty breathing, please do not attend your test. In this case, you will be able to transfer your test day, or cancel your test and receive a full refund.

On test day, we appreciate your cooperation in following basic hygiene practices such as using a hand-sanitiser.

Face masks

You are welcome to bring with you a face mask that covers your mouth and nose, and wear this during your test. If you use a mask, you will be requested to remove it temporarily for photo identification and other purposes.  You may find that staff and examiners are wearing face masks on test day.

Updates for international students

If you are an international student in New Zealand or travelling to New Zealand to commence your students, please find more information and resources from IDP:

Looking after your health

Your health and safety is our top priority. More information on protecting yourself from Novel Coronavirus (2019-nCoV) is available here: 

For more information, please visit

Contact IELTS customer support

If you would like to contact our customer support team to arrange a refund or transfer, please contact us via the form below or via Live Chat.

Complete your details and enquiry here

  • Test centre (or test city) if known
  • Date Format: DD dash MM dash YYYY
    Test date (if known)
  • Which IELTS test are you taking?
  • This field is for validation purposes and should be left unchanged.