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IELTS Customer Support team are online Monday – Thursday, 10:00 am to 10:00 pm, Friday 10:00 am to 8:00 pm and on Saturday from 10:00 am to 4:00 pm (NZST). Complete the form below and we’ll answer your enquiry within one business day. You can also contact us via live chat during our business hours for an instant response.

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Frequently asked customer service questions

What is the cost of the test?

The IELTS Academic and General Training tests are the same cost but the fee will depend on the test location you choose. Contact your preferred IELTS test centre or apply online to find out the test fee.

Find an IELTS test centre

Which IELTS test do I need?

The IELTS test is offered in two formats – IELTS Academic and General Training.

The IELTS Academic test features academic language and tasks for test takers applying for higher education or professional registration in an English-speaking country.

The IELTS General Training test features everyday English in a social or workplace context and is for test takers applying for secondary education, work experience or training programs in an English-speaking country.

IELTS is accepted globally by more than 11,000 organisations including universities, professional bodies, employers and Australian student visa and migration applications. The IELTS General Training test is the only non-academic test of English accepted for migration to Australia.

Which IELTS test do you need?

What is computer-delivered IELTS?

Computer-delivered IELTS is the same as paper-based IELTS, except taken on a desktop computer at an IELTS test centre. Computer-delivered IELTS is now available nationwide.

Discover computer-delivered IELTS

What can I take into the test room?

You must have the valid passport you used on the IELTS Application Form with you. You can bring pencils and erasers with you (some IELTS test centres will provide these to you during the test) but must leave everything else outside the test room. Mobile phones and pagers must be switched off and placed with personal belongings in the area designated by the supervisor.

Access the free IELTS Support Tools

What if I am absent or sick on the day of my test?

If you are unable to attend your test due to a serious medical condition and can provide a medical certificate within five days of the test date, you may qualify for a refund minus the local administrative cost. However, if you are away on the test day with no prior notice, you will lose your full fee.

Contact IELTS if you have any questions

When should I start preparing for the test?

You should start preparing at least six weeks before your test date. Practise your English every day by engaging in conversation, reading and completing the IELTS practice tests. Take notes and make your own strategy in taking the test. Visit our practice hub to access a wide range of preparation material.

Access free IELTS preparation material

How can I register for a free IELTS Masterclass?

Search our event listings to find and register for a free IELTS Masterclass in your area. We offer free preparation events and webinars that will help you avoid common mistakes and get practical tips on how to improve your English skills.

Register for a Masterclass

“I had such a great experience with Customer Connect – they answered all my questions with a happy and positive attitude. They even suggested I attend a free Masterclass and IELTS webinar. I got more support than I ever expected.”
Kuldeep, IELTS test taker